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Mar 27, 2024

Trellix Launches Cybersecurity’s Next-Generation Customer Success Program

Trellix Thrive delivers industry-leading support, services, and threat intelligence expertise to optimize product performance and drive operational efficiencies

Trellix, the cybersecurity company delivering the future of extended detection and response (XDR), today announced the launch of Trellix Thrive, an innovative customer success product available immediately worldwide. Trellix Thrive connects support, education, and professional services for any Trellix solution, providing customers with the tools needed to drive efficiencies and build a resilient cybersecurity posture.

“CISOs are under immense pressure to stay ahead of threat actors, maintaining strong defenses and establishing secure cyber postures in a shifting landscape with limited resources,” said Ashley Arbuckle, Senior Vice President, Customer Success at Trellix. “Trellix Thrive provides an innovative and flexible approach to cybersecurity. Our comprehensive portfolio of security solutions is enhanced with customer success packages to optimize product performance, delivering customers maximum value while strengthening cyber resilience.”

Trellix Thrive empowers customers with foundational resources, industry expertise, technology best practices, and customized threat intelligence to help develop long-term strategic goals and accelerate cybersecurity maturity journeys. Enhanced customer support packages are tailored to meet the needs of any organization. Benefits include:

  • Optimized Product Performance: Combined personalized training, premium support, and proactive services strengthen security postures and deliver maximum value.
  • Trellix Flex Credits: Customizable credits can be applied to proactive services such as penetration testing, purple teaming, and advanced threat intelligence services, as well as an XDR assessment, product tune-up, or health watch to ensure the technology is operating at peak efficiency. The innovative structure provides customers the flexibility to pivot consumption as business needs evolve.
  • Team Trellix Support: Available for advice, support, training, and optimization of technology solutions, Team Trellix ensures in-house resources are focused and executing on strategic priorities.

"Trellix Thrive empowers customers to optimize threat protection and response with 24/7 support, skill-building, and access to best-in-class cybersecurity experts. This flexible approach to services puts customers in control of their security journey." - Tom Sweeny, CEO, ServiceXRG

Trellix Thrive is available for Trellix’s AI-powered XDR Platform and expansive portfolio of adaptive security solutions designed to reduce risks across the attack surface. Learn more about Trellix Thrive here.

About Trellix

Trellix is a global company redefining the future of cybersecurity and soulful work. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through machine learning and automation to empower over 40,000 business and government customers with living security. More at

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Megan Haley

Source: Trellix

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