Our Customer Success Plans provide a blueprint to help you optimize your security solution so that you can innovate fearlessly, proactively protect your business, and scale up in line with your timeframe.
These unique plans transform traditional support by providing a strategically packaged set of personalized services, resources, and expert guidance that help optimize your products, reduce risks, and maximize your investments.
Choose from three plans that accommodate organizations of all sizes: Premier, Enhanced, and Essential Success Plans. These plans promote your success with escalation management, consulting and education services, and business reviews to help achieve your defined security goals and desired outcomes.
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Customer Success Plans focus on three key outcomes: get expert help with product adoption and consumption; reduce security risks; and derive greater value from your investments.
Dedicated resources help you with product adoption and consumption.
Success plans and business reviews help you reduce risks.
Education, consulting, and health watch services build skills and help you keep systems and processes current.
Our comprehensive, structured plans provide predictable security outcomes. Choose the plan that's right for you.
One health watch service
Two health watch services
Four health watch services
Medium- to large-sized businesses
Large and global enterprises
A lighter plan, targeted for medium-sized businesses, provides escalation management, consulting, education, and business reviews.
A robust plan, targeted for medium-to-large enterprises, provides success management, consulting, education, health watches, success plans, and business reviews.
A comprehensive plan, targeted for large-to-global enterprises, offers success and escalation management, consulting, education, health watches, success plans, and business reviews.