Customer Success Plans

Strategically packaged plans offer a personalized blueprint to help move your security goals forward.

We Help Move Your Security Forward

Our Customer Success Plans provide a blueprint to help you optimize your security solution so that you can innovate fearlessly, proactively protect your business, and scale up in line with your timeframe.

These unique plans transform traditional support by providing a strategically packaged set of personalized services, resources, and expert guidance that help optimize your products, reduce risks, and maximize your investments.

Choose from three plans that accommodate organizations of all sizes: Premier, Enhanced, and Essential Success Plans. These plans promote your success with escalation management, consulting and education services, and business reviews to help achieve your defined security goals and desired outcomes.

Need Assistance?

Get online support now

Access the ServicePortal

Business Outcomes of our Customer Success Plans

Customer Success Plans focus on three key outcomes: get expert help with product adoption and consumption; reduce security risks; and derive greater value from your investments.

Compare Plans

Our comprehensive, structured plans provide predictable security outcomes. Choose the plan that's right for you.

Essential Success Plan
Enhanced Success Plan
Premier Success Plan
Essential Success Plan
Enhanced Success Plan
Premier Success Plan
Assigned customer success manager provides proactive success management1

Assigned technical contact provides escalation management

Assigned support account manager provides technical escalation management

Direct access to technical support experts

24/7 phone support

Education services2

30 vouchers

80 vouchers

280 vouchers

Unlimited site license to all eLearning training

Advanced service level goals

Documented Success Plans

Business reviews




Consulting services2

One health watch service
Remotely delivered

40 hours
Two health watch services
Remotely delivered

160 hours
Four health watch services
Remotely delivered

Service request prioritization

Proactive notification service via Support Notification Service (SNS)

Designated contacts

15 designated

25 designated


Targeted business size

Medium-sized businesses

Medium- to large-sized businesses

Large and global enterprises

1 Resident customer success manager add-on option available with Premier Success Plan.
2 Subject to regional availability.

Explore Customer Success Plan Options

Essential Success Plan

A lighter plan, targeted for medium-sized businesses, provides escalation management, consulting, education, and business reviews.

Enhanced Success Plan

A robust plan, targeted for medium-to-large enterprises, provides success management, consulting, education, health watches, success plans, and business reviews.

Premier Success Plan

A comprehensive plan, targeted for large-to-global enterprises, offers success and escalation management, consulting, education, health watches, success plans, and business reviews.