FireEye Supported Products
End of Life Policy (FireEye Products)
Trellix works to deliver the most innovative and robust products, and as such may periodically choose to discontinue specific products, product versions, or solutions. This page is intended to communicate the guidelines and process for discontinuation of Trellix (FireEye Products) Offerings in order to properly equip our customers to plan for updates, migration, and the evolution of their environment.
The End of Life process for Trellix (FireEye Products) Offerings begins with the End of Sale Notification. This End of Sale Notification contains information on the discontinuation of the Offering, as well as the specific End of Sale date and associated Last Support date. Trellix will use commercially reasonable efforts to provide the End of Sale Notification a minimum of three (3) months prior to the effective End of Sale date. A Trellix (FireEye Products) Offering is considered End of Life when the Last Support date for the Trellix (FireEye Products) Offering is reached.
An appliance is comprised of Hardware and Software. To augment the End of Life Process for an appliance, Trellix implements the following processes for Last Support dates with respect to the Hardware and Software.
Hardware Last Support Date
This applies to all Hardware and hardware components (firmware) distributed on a hardware platform. The Last Support date is five (5) years from the End of Sale date.
During the Hardware support period, Trellix will replace any failed components or product with new or reconditioned components or product (of equivalent or better quality) at the sole discretion of FireEye.
Software Last Support Date
This policy applies to all Software.
Trellix OS (NX, EX, FX, AX, CM, HX, PX and IA)
Trellix will support each Software General Availability (GA) release as follows:
- Twelve (12) months from initial OS OS X.Y.Z-GA release date
- At any one time, the two most current OS X.Y releases are always supported
To provide time to upgrade, Extended Support for releases that have reached their Last Support date will be provided for six (6) months beyond the Last Support date.
Guest Image (GI) Updates
Trellix strongly recommends enabling auto-update for GI releases and always using the latest GI release to ensure optimal security efficacy. GI releases will continue to be updated and provided for specific OS releases while the following statement is true:
- OS release is under current support
All new features and fixes will be introduced on top of the latest GI release; however, older GI releases will remain compatible with the OS with which they were released, as documented in the Guest Image (GI) Dependency section below. GI releases may not always be forward compatible with new OS releases. Review the documentation and Release Notes before assuming that a particular set of GIs are compatible with your OS release.
Security Content (SC) Updates
SC updates will continue to be updated and provided for specific OS releases if either of the following statements is true:
- OS release is under current support
- At any one time, the three most current OS X.Y releases
Endpoint Security Agent Releases
Trellix will support each Endpoint Agent release as follows:
- Eighteen (18) months from initial Endpoint Agent X.Y.0-GA release date
- At any one time, the two most current Endpoint Agent X.Y.0-GA releases are always supported
For Trellix Endpoint Agent operating system compatibility information refer to the FireEye Documentation.
Endpoint Security System Modules
System Modules follow the end of life date of the Operating System on which they were released.
For further information on Endpoint Security System Modules refer to the Endpoint Security Server User Guide in the FireEye Documentation.
Endpoint Security Modules
FireEye will support each Endpoint Module GA release as follows:
- A minimum of twelve (12) months from initial Endpoint Module X.Y.0-GA release date
Modules have an enforced minimum Server/Agent version; modules will not install on a Server/Agent version that does not meet this criteria.
Other FireEye Offerings
Trellix will use commercially reasonable efforts to offer all other Trellix (FireEye Products) Offerings, for at least twelve (12) months from the date of GA release. Trellix will follow the End of Life notification process outlined above for all End of Life notifications related to Trellix (FireEye Products) Offerings not specifically listed above. The End of Life and End of Support commitments and notification processes outlined herein do not apply to any Evaluation Offerings or Unpaid Offerings (including preview features, beta releases, evaluations, and freemium content).
Notes
After the End of Sale date for a Trellix (FireEye Products) appliance, new features may not be supported or provided for the specific Hardware involved. Also, emergency bug fixes and workarounds for a problem which is identified as related to the End of Sale Hardware, which is not seen in a supported Software release with non-End of Sale Hardware, may or may not be fixed, at Trellix’s sole discretion. Software upgrade, releases are also at Trellix’s discretion.
FireEye may choose to designate a last supported Software release for an End of Sale Hardware platform in which case, only the one designated FEOS/HX OS/PX OS/IA OS X.Y or MIR OS/AFO OS X.Y.Z Software release will be supported on the specific platform until the Hardware Last Support date. Patches and maintenance releases for severity one problems may be provided at FireEye’s discretion.
Trellix (FireEye Products) Custom Software Support
When an appliance transitions through the End of Life Period, at Trellix’s discretion, Custom Software Support may be available as an exception. To be eligible for Custom Software Support, the customer must have a current and continuous support contract in place. Custom Software Support shall be subject to additional terms and conditions.
Definition Summary
Appliance – means the Trellix (FireEye Products) Hardware and Software that comprises the whole appliance.
Hardware – means the Trellix (FireEye Products) platform hardware and hardware components (firmware) distributed on a hardware platform, for example, 4310, 7300, and 2310.
Software – means the Trellix (FireEye Products) Operating System (OS).
End of Life (EOL) Period – End of Life Period refers to the timeframe beginning with the day Trellix announces product discontinuation for a specific appliance until the last date that the appliance is formally supported. In general, after the EOL Period is announced, enhancements to the Software are not made.
End of Sale (EOS) Notification – The notification that establishes when the appliance will no longer be available for sale. EOS Notification begins the EOL process.
End of Sale (EOS) Date – The date when the specific appliance is no longer available for purchase from the Trellix price book.
Last Support Date – the last date the specific Hardware or Software is supported according to the terms of the Trellix (FireEye Products) End of Life Policy.
Extended Support – during this support period, Software feature and maintenance releases are not provided. Fixes will be provided at Trellix’s discretion and only for severity one problems.
Hardware Platform End of Sale and Last Support Dates
The following table lists the release dates and end of support information for Trellix (FireEye Products) appliances.
Meanings of dates in this table:
- End of Sale Date – The date when the specific appliance is no longer available for purchase from the Trellix price book.
- Last Support Date – Final date upon which Trellix will provide support for the product through a support contract. After this date, Trellix no longer provides updates to the specific OS, telephone, email support or support via the Trellix portal, or hardware RMAs for this product.
Current Trellix (FireEye Products) Appliances
| Platform | End of Sale Date | Last Support Date |
|---|---|---|
| AX 5600 | - | - |
| CM 4600 | - | - |
| CM 7600 | - | - |
| CM 9600 | - | - |
| EX 3600 | - | - |
| EX 5600 | - | - |
| EX 8600 | - | - |
| FX 6600 | - | - |
| HX 4600, HX 4600D | - | - |
| IA 2600 | - | - |
| NX 2600, NX 3600 | - | - |
| NX 4600 | - | - |
| NX 5600 | - | - |
| NX 6600 | - | - |
| NX 8600 | - | - |
| PX 5000SX | - | - |
| PX 5600 | - | - |
| PX 7600 | - | - |
| PX 7620 | - | - |
| VX 5600 | - | - |
| VX 12600 | - | - |
Trellix (FireEye Products) Appliances Supported but No Longer Sold
| Platform | End of Sale Date | Last Support Date |
|---|---|---|
| AX 5550 | March 31, 2023 | March 31, 2028 |
| CM 4500 | March 31, 2023 | March 31, 2028 |
| CM 7500 | March 31, 2023 | March 31, 2028 |
| CM 9500 | March 31, 2023 | March 31, 2028 |
| EX 3500 | March 31, 2023 | March 31, 2028 |
| EX 5500 | March 31, 2023 | March 31, 2028 |
| EX 8500 | March 31, 2023 | March 31, 2028 |
| FX 6500 | March 31, 2023 | March 31, 2028 |
| HX 4502, HX 4502D | March 31, 2023 | March 31, 2028 |
| IA 1000D | March 31, 2022 | March 31, 2027 |
| IA 2100HN-48 | March 31, 2022 | March 31, 2027 |
| NX 1500 | March 31, 2023 | March 31, 2028 |
| NX 2500 | March 31, 2023 | March 31, 2028 |
| NX 2550 | March 31, 2023 | March 31, 2028 |
| NX 3500 | March 31, 2023 | March 31, 2028 |
| NX 4500 | March 31, 2023 | March 31, 2028 |
| NX 5500 | March 31, 2023 | March 31, 2028 |
| NX 6500 | March 31, 2023 | March 31, 2028 |
| NX 10450 | December 4, 2018 | December 4, 2023 |
| NX 10550 | December 4, 2018 | December 4, 2023 |
| PX 1004EXT-4 | April 30, 2019 | April 30, 2024 |
| PX 1004S | March 31, 2023 | March 31, 2028 |
| PX 1040EXT-20 | April 30, 2019 | April 30, 2024 |
| PX 2060ESS-96 | March 31, 2023 | March 31, 2028 |
| PX 2060ESS-120 | March 31, 2023 | March 31, 2028 |
| PX 2060EXT-20 | March 31, 2022 | March 31, 2027 |
| PX 4000SX-440 | March 31, 2022 | March 31, 2027 |
| VX 5500 | March 31, 2023 | March 31, 2028 |
| VX 12500 | December 4, 2018 | December 4, 2023 |
| VX 12550 | March 31, 2023 | March 31, 2028 |
Trellix (FireEye Products) Appliances No Longer Sold or Supported
| Platform | End of Sale Date | Last Support Date |
|---|---|---|
| AFO-1G | August 15, 2016 | August 15, 2021 |
| AFO-10G | May 1, 2018 | April 30, 2023 |
| AX 5500 | November 15, 2017 | November 15, 2022 |
| Cloud Collector 100 | July 31, 2017 | July 31, 2022 |
| Cloud Collector 2000 | June 30, 2018 | June 30, 2023 |
| Cloud Collector 25 | June 30, 2018 | June 30, 2023 |
| Cloud Collector 250 | June 30, 2018 | June 30, 2023 |
| CM 9400 | November 15, 2017 | November 15, 2022 |
| CPX3020 | December 31, 2014 | December 31, 2019 |
| CPX3020-2 | December 31, 2014 | December 31, 2019 |
| CPX3020-3 | December 31, 2014 | December 31, 2019 |
| CPX3020-4 | December 31, 2014 | December 31, 2019 |
| CPX4020 | December 31, 2014 | December 31, 2019 |
| CPX4020-2 | December 31, 2014 | December 31, 2019 |
| CPX4020-3 | December 31, 2014 | December 31, 2019 |
| CPX4020-4 | December 31, 2014 | December 31, 2019 |
| CPX4040 | December 31, 2014 | December 31, 2019 |
| CPX4040-2 | December 31, 2014 | December 31, 2019 |
| CPX4040-3 | December 31, 2014 | December 31, 2019 |
| CPX4040-4 | December 31, 2014 | December 31, 2019 |
| Email MPS 3300 | March 31, 2014 | March 31, 2019 |
| Email MPS, File MPS 5300 | March 31, 2014 | March 31, 2019 |
| Email MPS, File MPS, MAS 8300 | March 31, 2014 | March 31, 2019 |
| Email MPS 8320 | March 31, 2014 | March 31, 2019 |
| EX 3400 | November 15, 2017 | November 15, 2022 |
| EX 5400, AX 5400 | November 15, 2017 | November 15, 2022 |
| EX 8400 | November 15, 2017 | November 15, 2022 |
| EX 8420 | November 15, 2017 | November 15, 2022 |
| FX 5400 | January 15, 2018 | January 15, 2023 |
| IA 1000HN-16 | June 30, 2018 | June 30, 2023 |
| IA 2000HN-48 | June 30, 2018 | June 30, 2023 |
| FX 8400, AX 8400 | January 15, 2018 | January 15, 2023 |
| HX 4000, HX 4000D | October 31, 2017 | October 31, 2022 |
| HX 4400 | March 31, 2016 | March 31, 2021 |
| HX 4400D | March 31, 2018 | March 31, 2023 |
| HX 4402 | March 31, 2018 | March 31, 2023 |
| MIR Rev F | March 31, 2016 | March 31, 2021 |
| MIR 4402 | October 9, 2016 | October 9, 2021 |
| MX8400 | December 31, 2016 | December 31, 2021 |
| NX 900, MX 900 | December 31, 2016 | December 31, 2021 |
| NX 1400 | December 31, 2016 | December 31, 2021 |
| NX 2400 | December 31, 2016 | December 31, 2021 |
| NX 4400, CM 4400 | November 15, 2017 | November 15, 2022 |
| NX 4420 | November 15, 2017 | November 15, 2022 |
| NX 7400, CM 7400 | November 15, 2017 | November 15, 2022 |
| NX 7420 | November 15, 2017 | November 15, 2022 |
| NX 7500 | November 15, 2017 | November 15, 2022 |
| NX 9450 | November 15, 2017 | November 15, 2022 |
| NX 10000 | December 31, 2016 | December 31, 2021 |
| PX 1020EXT-10 | January 31, 2016 | February 1, 2021 |
| PX 1020EXT-20 | January 31, 2016 | February 1, 2021 |
| PX 2004ESS-24 | January 31, 2016 | February 1, 2021 |
| PX 2020ESS-24 | January 31, 2016 | February 1, 2021 |
| PX 004S | June 30, 2018 | June 30, 2023 |
| PX 1004ESS-16 | June 30, 2018 | June 30, 2023 |
| PX 1020ESS-16 | June 30, 2018 | June 30, 2023 |
| PX 2000SX-24 | June 30, 2018 | June 30, 2023 |
| PX 2000SX-48 | June 30, 2018 | June 30, 2023 |
| PX 2004ESS-48 | June 30, 2018 | June 30, 2023 |
| PX 2020ESS-48 | June 30, 2018 | June 30, 2023 |
| PX 2040ESS-48 | June 30, 2018 | June 30, 2023 |
| PX 4000SX-264 | June 30, 2018 | June 30, 2023 |
| SSL 10150 | October 31, 2018 | November 23, 2022 |
| Web MPS 1310 | March 31, 2014 | March 31, 2019 |
| Web MPS 2310 | March 31, 2014 | March 31, 2019 |
| Web MPS, MAS, CMS 4310 | March 31, 2014 | March 31, 2019 |
| Web MPS 4320 | March 31, 2014 | March 31, 2019 |
| Web MPS, MAS, CMS 7300 | March 31, 2014 | March 31, 2019 |
| Web MPS 7320 | March 31, 2014 | March 31, 2019 |
Trellix Operating System Releases Last Support Dates
Meanings of dates in the following tables:
- GA Date – The date when the noted x.y OS release was made generally available.
- Last Support Date – The date when Trellix no longer provides support for the noted OS release.
The following table lists the last support dates for Network Security (NX) Operating System (OS) releases:
| NX OS Release | GA Date | Last Support Date1 |
|---|---|---|
| 10.0 | October 26, 2023 | October 26, 2024 |
| 9.1 | July 14, 2021 | June 30, 2024 |
|
1.Last Support Date is typically GA + 12 months. At minimum, the two most recent OS releases are always supported on the platform, unless a release is designated last supported. |
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The following table lists the last support dates for Email Security – Server Edition (EX) Operating System (OS) releases:
| EX OS Release | GA Date | Last Support Date1 |
|---|---|---|
| 10.0 | October 26, 2023 | October 26, 2024 |
| 9.1 | July 16, 2021 | June 30, 2024 |
|
1.Last Support Date is typically GA + 12 months. At minimum, the two most recent OS releases are always supported on the platform, unless a release is designated last supported. |
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The following table lists the last support dates for Malware Analysis(AX) Operating System (OS) releases:
| AX OS Release | GA Date | Last Support Date1 |
|---|---|---|
| 10.0 | October 26, 2023 | October 26, 2024 |
| 9.1 | July 16, 2021 | June 30, 2024 |
|
1.Last Support Date is typically GA + 12 months. At minimum, the two most recent FEOS releases are always supported on the platform, unless a release is designated last supported. |
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The following table lists the last support dates for File Protect (FX) Operating System (OS) releases:
| FX OS Release | GA Date | Last Support Date1 |
|---|---|---|
| 10.0 | October 26, 2023 | October 26, 2024 |
| 9.1 | July 16, 2021 | June 30, 2024 |
|
1.Last Support Date is typically GA + 12 months. At minimum, the two most recent OS releases are always supported on the platform, unless a release is designated last supported. |
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The following table lists the last support dates for Central Management (CM) Operating System (OS) releases:
| CM OS Release | GA Date | Last Support Date1 |
|---|---|---|
| 10.0 | October 26, 2023 | October 26, 2024 |
| 9.1 | July 14, 2021 | June 30, 2024 |
|
1.Last Support Date is typically GA + 12 months. At minimum, the two most recent OS releases are always supported on the platform, unless a release is designated last supported. |
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The following table lists the last support dates for Virtual Execution (VX) Operating System (OS) releases:
| VX OS Release | GA Date | Last Support Date1 |
|---|---|---|
| 10.0 | October 26, 2023 | October 26, 2024 |
| 9.1 | July 14, 2021 | June 30, 2024 |
|
1.Last Support Date is typically GA + 12 months. At minimum, the two most recent OS releases are always supported on the platform, unless a release is designated last supported. |
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Guest Image (GI) Dependency
The following table indicates the GI compatibility with supported OS releases. (Trellix recommends enabling auto-update for GI releases and always using the latest GI release to ensure optimal security efficacy):
| Current GI Release | Supported Trellix OS Releases | Platform |
|---|---|---|
| 23.01.02 | 10.0 | NX,EX,AX,FX,VX |
| 23.01.02 | 9.1 | NX,EX,AX,FX,VX |
| Prior GI Release | Supported FireEye OS Releases | Platform |
|---|---|---|
| 23.01.01 | 10.0 | NX,EX,AX,FX,VX |
| 23.01.01 | 9.0, 9.1 | NX,EX,AX,FX,VX |
Endpoint Security Server (HX) OS Releases Last Support Dates
The following table lists the last support dates for Endpoint Security (HX) Operating System (OS) releases:
| HX OS Release | GA Date | Last Support Date1 |
|---|---|---|
| 5.3 | September 7, 2022 | June 30, 2024 |
| 5.2 | November 3, 2021 | October 31, 2023 |
|
1.Last Support Date is typically GA + 12 months. At minimum, the two most recent OS releases are always supported on the platform, unless a release is designated last supported. |
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Endpoint Security System Modules
The following table lists the Endpoint Security System Modules and their associated Endpoint Security Server Releases. System Modules have the same Last Support Date as their corresponding Endpoint Security Server Release.
| Endpoint Security Server Release | System Modules Release | Last Support Date |
|---|---|---|
| 5.3.x | Agent Health 1.2.2, Alert Settings 1.1.6, Endpoint Module Administration 2.1.4, Storytime 2.1.1, Triage Settings 1.2.8Module Administration 2.1.4, Storytime 2.1.1, Triage Settings 1.2.8 | See above |
| 5.2.x | Agent Health 1.1.0, Alert Settings 1.1.5, Endpoint Module Administration 2.1.3, Storytime 2.0.1, 2.1.0, Triage Settings 1.2.7-8Module Administration 2.1.3, Storytime 2.0.1, 2.1.0, Triage Settings 1.2.7-8 | See above |
Endpoint Security Agent Releases Last Support Dates
The following table lists the last support dates for the Endpoint Security Agent releases:
| Endpoint Agent Release | GA Date | Last Support Date1 |
|---|---|---|
| 36.21 (Linux) | August 16, 2023 | January 16, 2025 |
| 36.20 (macOS) | July 13, 2023 | January 13, 2025 |
| 35.31 | September 7, 2022 | March 7, 2024 |
| 34.28 | November 3, 2021 | September 30, 2023 |
| 30.19 | June 27, 2019 | Extended Support Available2 |
|
1.Last Support Date is typically GA + 18 months. At minimum, the two most recent Endpoint Agent releases are always supported, unless a release is designated last supported. 2.Non-renewable, annual Extended Support is currently available for specific Windows environments running Endpoint Agent release 30.19 only: XP SP3, Vista SP2, Windows Server 2003, Windows Server 2003 R2, Windows Server 2008 Standard. Extended Support includes critical bug fixes and security updates only when these underlying Windows operating systems allow for it. |
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Endpoint Security Modules Releases Last Support Dates
The following table lists the last support dates for the Endpoint Module releases:
| Endpoint Module Name | Endpoint Module Release | GA Date | Last Support Date1 |
|---|---|---|---|
| AMSI | 2.1.1 | April 19, 2023 | April 19, 2024 |
| Anti Malware Scan Reports | 1.0.0 | April 13, 2022 | June 30, 2024 |
| API Documentation | 1.0.0 | April 7, 2021 | June 30, 2024 |
| Deny List | 1.2 | August 3, 2022 | June 30, 2024 |
| Device Guard | 1.1.0 | July 6, 2022 | June 30, 2024 |
| Endpoint Agent Console | 1.1.3 | September 14, 2022 | June 30, 2024 |
| Enricher | 1.5.4 | August 3, 2022 | June 30, 2024 |
| Event Streamer | 2.0.35 | June 20, 2023 | June 20, 2024 |
| Host Management | 1.3.3 | April 29, 2021 | June 30, 2024 |
| Host Remediation | 2.3.2 | July 14, 2023 | July 14, 2024 |
| 2.0.0 | May 18, 2022 | September 30, 2023 | |
| IOC Streaming | 1.3.167 | November 29, 2023 | November 29, 2024 |
| 1.3.166 | July 14, 2023 | July 14, 2024 | |
| Logon Tracker | 1.3.0 | July 14, 2023 | July 14, 2024 |
| 1.2.0 | April 5, 2023 | April 5, 2024 | |
| Module Administrator | 2.1.3 | May 20, 2021 | June 30, 2024 |
| Process Guard | 1.7.0 | June 8, 2022 | June 30, 2024 |
| Process Tracker | 1.3.166 | July 14, 2023 | July 14, 2024 |
| 1.2.7 | July 14, 2021 | September 30, 2023 | |
| Server Health | 1.0.7 | May 18, 2022 | June 30, 2024 |
|
1.Last Support Date is typically GA + 12 months. |
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Network Forensics Packet Capture (PX) OS Releases Last Support Dates
The following table lists the last support dates for Network Forensics Packet Capture (PX) Operating System (OS) releases:
| PX OS Release 6.2 | GA Date | Last Support Date1 |
|---|---|---|
| 6.2 | September 27, 2023 | September 27, 2024 |
| 6.1 | December 8, 2022 | December 31, 2023 |
| 6.0 | August 1, 2022 | October 31, 2023 |
|
1.Last Support Date is typically GA + 12 months. At minimum, the two most recent OS releases are always supported unless a release is designated last supported. |
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Network Investigator OS Releases Last Support Dates
The following table lists the last support dates for Network Investigator OS releases:
| OS release | GA Date | Last Support Date1 |
|---|---|---|
| 2.2 | September 27, 2023 | January 25, 2025 |
| 2.1.1 | January 25, 2024 | January 25, 2025 |
| 2.1 | December 8, 2022 | December 31, 2023 |
| 2.0 | August 1, 2022 | October 31, 2023 |
|
1.Last Support Date is typically GA + 12 months. At minimum, the two most recent OS releases are always supported unless a release is designated last supported. |
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Security Orchestrator (SO) Releases Last Support Dates
The following table lists the last support dates for FSO releases:
| SO Release | GA Date | Last Support Date1 |
|---|---|---|
| 6.6.0 | July 29, 2021 | December 31, 2023 |
| 6.1.0 | March 11, 2021 | September 30, 2023 |
|
1.Last Support Date is typically GA + 12 months. At minimum, the two most recent SO releases are always supported unless a release is designated last supported. |
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SO Content Release Dependency
The following table indicates the compatibility of FSO releases with FSO Content releases:
| SO Release | SO Content Release1 | |
|---|---|---|
| 6.1.0, 6.6.0 | Refer to FireEye Market: FireEye SO Content Bundle Refer to FireEye Market | |
|
1.Trellix recommends running the most current SO release with the most current SO Content release. |
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